HOW DOES TRANSIGO WORK?
Simplified fleet fine management for your rental company.
The platform is complete and intuitive: an outsourced solution designed to automate operations, data processing, and driver communication to the competent authorities, fully streamlining your fleet fine management.
TRANSIGO
SERVICE
Automate the entire lifecycle of fines and reduce handling time and costs for your rental company.
TRANSIGO
SERVICE PLUS
Extend the benefits to your drivers. Let them manage their fines independently during the rental of cars or commercial vehicles.
Dealer
Economic Benefits
| Service | Service Plus | |
|---|---|---|
| Lower internal back-office costs | ✔ | ✔ |
| New revenue streams from optional Cover sales | X | ✔ |
| No chargeback or write-off risk | X | ✔ |
| Reduced exposure to debt-recovery actions by Authorities and related legal costs | ✔ | ✔ |
| Elimination of the risks of debt collection actions by institutions and the related costs | X | ✔ |
Operational Benefits
| Service | Service Plus | |
|---|---|---|
Proactive notifications & fleet fine handling | ||
| Advance communication on the TransiGO APP Driver | X | ✔ |
| Elimination of PA re-notification request | X | ✔ |
| Elimination of dealer liability risks for failure to notify due to incorrect and/or insufficient addresses | X | ✔ |
| Management of preventive communications for foreign positions, which are difficult to notify with ordinary procedures | X | ✔ |
| Check validity of dispute (wrong license plate), with anomaly report | X | ✔ |
Back-office automation & system interoperability | ||
| Fast transmission of analog disputes via back-office app | ✔ | ✔ |
| Reduction of related administrative procedures, with reduction of internal costs | ✔ | ✔ |
| SEND-PND interoperability | ✔ | ✔ |
| Automatic payment via the PagoPA system | X | ✔ |
| Computer Processing of Contract/Sanctions Data with AI | ✔ | ✔ |
| Remediation of the residential records of both Italian and foreign drivers, in order to avoid the risk of the Public Administration being unable to re-notify them. | ✔ | ✔ |
Legal support, digital dossier & monitoring | ||
| Reduction of the time required to manage and close cases, allowing for the management of any critical issues within the appeal deadline and not just before their expiry | ✔ | ✔ |
| Management of Procedures towards Local Authorities/National Law Enforcement Agencies/Foreign Authorities | ✔ | ✔ |
| Telematic and Voice assistance for customers and Local Authorities/National/Foreign Law Enforcement Agencies | ✔ | ✔ |
| Creation and maintenance of the digital file | ✔ | ✔ |
| Monitoring, consultation, reporting dashboard | ✔ | ✔ |
| Training/Initial Assistance | ✔ | ✔ |
| Personal Detachment* | X | ✔ |
Transigo Law
| Service | Service Plus | |
|---|---|---|
| Legal and administrative consultancy* | X | ✔ |
| Production of self-remedy (autotutela) requests for incorrect tickets (priced per tariff) | Secondo tariffa | ✔ |
Marketing and strategic communications
| Service | Service Plus | |
|---|---|---|
| Creation and publication on Transigo’s social channels of dedicated posts announcing the partnership | X | ✔ |
| Sponsored article (offline/online) on leading industry outlets | X | ✔ |
Driver
Economic Benefits
| Service | Service Plus | |
|---|---|---|
Driver payment options and early fine notifications | ||
| Proactive notifications via Transigo App | X | ✔ |
| Instant early payment (within the statutory discount window) | X | ✔ |
| Early payment in instalments (within the statutory window) | X | ✔ |
| Ordinary payment – immediate (if the early-payment window is missed) | X | ✔ |
| Ordinary payment – instalments (if the early-payment window is missed) | X | ✔ |
Driver declaration and statutory compliance | ||
| Certified communication of driver/offender data — Art. 126-bis, Italian Highway Code — with OTP-certified signature | X | ✔ |
| Digital Dossier — Rental history / Fines / Unpaid Tolls | X | ✔ |
Accessibility and multilingual fleet support | ||
| Multilingual assistance — Voice/IVR/Chatbot | ✔ | ✔ |
| Sign language support | X | ✔ |
| Multilingual, responsive web app | X | ✔ |
| Multilingual viewing and translation of the ticket | X | ✔ |
Transigo App features
| Service | Service Plus | |
|---|---|---|
| Proactive notifications via Transigo App | X | ✔ |
| Instant early payment (within the statutory discount window) | X | ✔ |
| Early payment in instalments (within the statutory window) | X | ✔ |
| Ordinary payment – immediate (if the early-payment window is missed) | X | ✔ |
| Ordinary payment – instalments (if the early-payment window is missed) | X | ✔ |
| Certified communication of driver/offender data — Art. 126-bis, Italian Highway Code — with OTP-certified signature | X | ✔ |
| Multilingual assistance — Voice/IVR/Chatbot | ||
| Sign language support | X | ✔ |
| Multilingual, responsive web app | X | ✔ |
| Multilingual viewing and translation of the ticket | X | ✔ |
| Digital Dossier — Rental history / Fines / Unpaid Tolls | X | ✔ |
ONBOARDING
Come aboard and simplify the management of fines.
Join the Transigo revolution and use digital innovation to eliminate administrative complexity. It’s a new way to operate that frees you from inefficiency.
FEATURES
Explore everything Transigo can do
Technology and experience come together to simplify how your rental company handles fines.
Automatic acquisition of tickets
Automatically ingests tickets from digital channels (PEC/SEND), eliminating manual work for rental operators.
No more obsessive searches and manual archiving!
AI & OCR data extraction
Using AI and OCR, Transigo processes notified documents, extracts the data needed for handling, and matches the relevant rental contract.
Stop data entry and human error!
Faster communications and timelines
Notifies the driver within 24 hours. Early notification enables immediate payment without extra fees.
Faster case closure and higher driver satisfaction!
Interactive dashboard & reporting
A user‑friendly dashboard lets rental companies monitor case status in real time and access detailed reports.
Real‑time control and business‑ready insights!
Multilingual handling
No language barriers: inbound and outbound documents and communications are available in major international languages.
Every communication is clear and accessible to all!
WITHOUT TRANSIGO
- Manual processes and error risk
Manual handling requires multiple steps and carries a high risk of errors and inefficiencies. - Delays and penalties
Traditional processes can lead to delays with legal and financial consequences for the rental company. - High administrative costs
Internal management and communications with authorities and customers require dedicated staff and significant costs. - Language barriers
International cases slow down and become more expensive because of communication limits with foreign customers and authorities. - Poor customer experience
Customers perceive the handling of fines as opaque, which undermines trust and satisfaction.
WITH TRANSIGO
- Automated, streamlined process
Each step is automated, cutting handling times and minimizing human error. - Timely customer notifications
Tickets are notified within 24 hours so they can be handled promptly and avoid penalties and extra fees. - Lower operating costs
Automation removes the need for dedicated staff, significantly reducing expenses. - Multilingual communication
Built‑in multilingual communications facilitate dialogue with foreign customers and authorities. - Happier customers
Transparent communication and a smooth process increase satisfaction and loyalty.
OUR TECHNOLOGY PARTNERS
The best IT solutions for our digital infrastructure
Want to become a Transigo partner?
Need a tailored consultation for your rental company?
Get in touch!
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